Refund policy

Return & Refund Policy

1. Time & Application
We offer a 14-day return guarantee. You may submit a return request within 14 days of receiving your order. Once your request is approved, please ship the item(s) back to us within 14 days (tracking number required). We will offer a full refund (minus the shipping cost).Returns sent beyond this timeframe will not be accepted.

2. Return Conditions
To be eligible for a return, items must be in their original condition (unworn, unwashed, with all tags attached), in the original packaging, and accompanied by the proof of purchase.

3. Strict Policy for Underwater Equipment
Any product that has been submerged in water, exposed to saltwater, or shows visible signs of field use will not be refunded, unless the defect is confirmed to be an inherent manufacturing fault. Please ensure you complete all basic functional tests on dry land before placing the equipment into water.

4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery and provide photos of the outer packaging (all six sides) along with a continuous unboxing video. Failure to provide valid video evidence within 24 hours may result in a delayed processing or rejection of your claim.

5. Return Shipping & Depreciation Fee
The buyer is responsible for the return shipping costs. If the returned item is not in its original condition (e.g., damaged packaging, missing accessories, scratches caused by improper handling), we will deduct a 10%–30% depreciation fee from your refund based on the extent of the value loss.

6. Refund Processing
Once the returned item is inspected and approved (usually within 1–2 business days), your refund will be processed and credited back to your original payment method within 5 business days.For all customer-initiated cancellations or returns, a 5% restocking and processing fee will be deducted from the refund amount.

7.Customs & Duty-Free Shipping Policy We utilize special duty-free shipping channels for most major destinations (including the US, EU, and UK) to provide a seamless delivery experience. Please note that our standard product pricing does not include destination VAT or customs duties.

Order Notification: If your shipping address falls outside our duty-free coverage area, we will pause your order and notify you via email before shipping. You will have the option to either proceed with standard delivery (where you handle local customs) or cancel the order.

Important Refund Notice: Please be advised that any order cancellations and subsequent refunds will be subject to a 5% payment processing fee. This fee is charged directly by the payment gateways (credit card networks) at the time of the original transaction and is strictly non-refundable.